Bank credit card with loopholes telephone loss can easily be report the loss of STH
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Sources: modern express March 22, 2011 05:45 me two sentences (0) copy link medium sized print medium by credit card "loss" carefully
Credit card clearly on yourself, but you are probably of this credit card has "been declared lost" and fill do new card have already sent to the hands of outlaws, be outlaws wanton card to take to cash. Financial channel of CCTV reported by the "3 ยท 15 in action - alert loss" credit card was the news, the reporter discovers, part of bank phone the flow of new card loss replacement loopholes in indeed.
- bulletin reporter prineas rj
Reporter investigations
Credit card by easy "loss"
Reporters take a credit card, colleagues and gave the bank service telephone, tried to take this card report the loss of STH, unexpectedly in no password, and can't answer some questions, check this zhang journalists just does not belong to her credit CARDS to report the loss of STH, and fill do new card will according to reporters request mail to a new address.
When reporters need to report the credit card, bank service professionals say need to check some basic information, first check the id number, the reporter had shut, and then check trade password, reporters hurriedly seek a reason: "this credit card common is my wife to use, I love in business, the truth password I don't know." "That in order to guarantee card security, we check some personal information." Then the bank customer service personnel home phone number, then ask leave of the contact name, bill, reporter with "way to move" and "not quite remembered", "whether electronic bill" wait for reason and guess answer, incredibly passed the examination. Finally reporter gave a new address, bank, said customer service personnel in within 15 days after the new card loss re-issuance mailed to the new address.
It is because of new card loss replacement phone bank flaws, recently zhejiang some places the outlaws usually easy to leak using citizen id, name, telephone and other basic information will of the victims of the loss of my credit card and then fill do new card used for cash. Some outlaws in order not to let the cardholder found, even first through the customer service telephone modify contact phone number, then use the revised report the phone number again. In a case of CCTV reported, there is a criminal suspects first through their own understanding of the basic information modify the credit card contact phone number, again soon, though her loss of credit card phone answer is not a bank customer service staff proposed check problems, but the personnel of the service claimed to see her use of the mobile phone number is reserved calling for her, and finally the card, and loss of the new card sent to the revised new address.
Bank plugging
Fill to counter card must be it
The alert against CCTV reported the news of credit card was report the loss of STH, from reporters yesterday nanjing many Banks understands, at present many Banks have revised the loss of credit card replacement phone the flow of new card. A state-owned bank card department told reporters: "don't deceive you said a few years ago, we discovered this loophole, so proposal, now spilling modified process credit card holder phone, but replacement loss can be new card, must go to counter it."
"We in the phone is need a password loss and check some customers of the basic information of the reserve, if the customer said to remember a password, and we cannot give customer report the loss of STH, if not to report the loss of STH causes losses to a client?" Nanjing a state-owned bank card department is responsible person, in this case, bank check customer information required. "But to tell the truth, and now these home address, telephone number, work unit, id card number is easy to leak out, so in order to ensure safety on the phone, we can for the customer, but the loss of new card must fill by the cardholder by id to counter to take." The chief says.
In addition, some Banks has also raised the alert for don't know trade password want to modify contact phone number and report the loss of STH, will timely call the cardholder first verify the telephone, reserve. By telephone yesterday reporters were modified the card contact phone number, because remember password, so is through a few simple check problems, eventually modified contact mobile phone number. Reporter phone just put down, the cellular phone number received a bank customer service center, ask the telephone call from verify whether contact phone for the revision, and also my credit card will promptly contact phone modified the information through text messages to the original obligate phone.
Experts remind
The best is private setting
Then hands credit card how to prevent loss "was"? The personage inside course of study says, whether the cardholder or Banks are required to be strengthening preparedness.
"One is the best use electronic statement." The personage inside course of study says, many clients like to use paper statement, and paper statement sent to work or home, will probably be outlaws "intercepted", and have the cardholder's many accounts information which will probably help outlaws check by the question.
"Additional cardholder credit card, is the need to install problems. The problem more private, the better." Industry insiders, for example say, like a customer setting question is "you eat?" And the answer is "eat". So the answer is easy to others, not very close illicit guess.
And for Banks, one is in check customer data, must strictly, don't hint, "the man answered loss when I check wrong problem, sometimes the person of the bank would make some tips, you'll soon be able to let the other side guessed the answer." Another bank for customers in the new card, fill should let the customer to counter to get card, can casually through a telephone, took credit card sent to a new address.
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By :
Jessie Stone
Submitted
2011-03-27 14:43:23 |
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